Monitronics is the nation's third-largest home security alarm monitoring company, currently monitoring home security alarms for more than 695,000 residential and commercial customers. Using state-of-the-art technology, the company's professional team of more than 500 people provides the security system, burglar alarm and fire alarm monitoring expertise needed to give home and business customers safety, security and peace of mind - 24 hours a day, 365 days a year.


Monitronics has a solid reputation for a fast, efficient emergency response to every alarm. With accurate emergency information at their fingertips, Monitronics' professional dispatchers quickly can determine your needs and send help. In fact, it takes only seconds for Monitronics to notify the appropriate police, fire, or medical emergency response teams to any emergency at your home or business. As a Monitronics customer, you can be sure "When seconds count, you can count on Monitronics."

Quality People and Systems in Action

Response Speed. In a true emergency, response time is critical. Our professional operators are trained to act quickly with precision and confidence whenever our Monitoring Center receives an alarm signal. Whether your alarm self-activates or you initiate the call for help, they follow strict alarm procedures to verify your alarm signal and situation. Within seconds after your signal is received, the appropriate police, fire, medical, or other authorities are dispatched to your home.


Response Accuracy. To ensure an accurate response to any emergency, whether it be burglary, fire, theft or medical, the Monitronics specially designed automated alarm monitoring equipment accurately interprets and records each signal received. Monitronics operators access the confidential customer account information rapidly, enabling us to relay vital facts to authorities, including the nature of the emergency and any special information regarding the alarm.


System Reliability. Monitronics' quality and performance meets Underwriters Laboratories' strict requirements for UL® listing. This ensures we consistently comply with UL's standards for response time, staffing requirements, automated record keeping, computerized alarm response procedures, and around-the-clock monitoring. UL listing also means we maintain the latest monitoring capabilities - with backup power and communication systems for prompt response, even in a total power failure.


Expert Service. Monitronics employs trained professionals and a sophisticated communication system for the fast, reliable response you expect from your monitoring service - 24 hours a day, 365 days a year. Regular, on-going training ensures that our staff stays current with industry innovations, technical advancements, and security procedures. In addition, our Customer Service Center provides personalized attention whenever you need assistance with your monitoring service.

Who We Are

Qualifications